Battle Creek, Michigan + 60 miles
Local Technology Partner

The technology partner local businesses can actually contact.

When something breaks, we fix it. When something needs setting up, we handle it. When something is wasting your team's time, we automate it.

Remote when possible On-site when necessary Built for small business
AUTOMATION | ACTIVE
Missed call detected
Inbound call → unanswered
↓ instant
Follow-up sent
Personalized customer message
↓ customer replies
Appointment requested
CRM and team updated
Instant
Response
24/7
Coverage
Auto
Follow-up

Whatever the technology problem, start with us.

You don't need to know whether you need IT support, a software setup, an integration, or automation. Tell us what's going on and we'll figure out the right solution.

Fix it
Something's broken. We diagnose it and get it working again, remotely or on-site.
Technology Support
→
Set it up
New employee, new device, new software or new system. We get everything configured correctly.
Technology Support
→
Improve it
Your systems work, but they're slow, disconnected, confusing, or creating unnecessary work.
Business Automation
→
Automate it
A repetitive process shouldn't require someone to remember to do it every time.
Business Automation

When technology doesn't work, it becomes your problem.

You're not big enough to have an IT department sitting around waiting. You're too busy to stop what you're doing every time something breaks. And every manual process creates another thing someone has to remember.

Missed leads
Calls go unanswered. Nobody follows up. The customer calls someone else.
Slow follow-up
Leads cool off while your team is busy doing the actual work.
Technology nobody owns
Computers, Wi-Fi, printers, software and accounts become someone else's problem every time something goes wrong.
Manual scheduling
Your team spends time coordinating appointments that could often be handled automatically.
Repetitive admin
Data entry, reminders, updates and follow-ups keep getting done manually.
Disconnected systems
Your software doesn't talk to itself, so your employees become the connection between every system.

Two services. One technology partner.

Technology Support handles what's broken today. Business Automation builds what should work automatically tomorrow.

Technology Support

Local Tech Support

When something isn't working, you shouldn't have to spend your afternoon figuring it out. Iron Relay provides remote and local on-site technology support for small businesses.

  • Remote & on-site troubleshooting
  • Wi-Fi and network problems
  • Computer and device setup
  • Printer and peripheral setup
  • Email and account configuration
  • Software and technology troubleshooting
View support options
Business Automation

Business Automation

When a process happens over and over again, it may not need another person. We connect your systems and automate the work behind leads, customers, appointments and follow-up.

  • Missed-call text-back
  • Lead follow-up
  • CRM setup and automation
  • Appointment workflows
  • Review and reactivation campaigns
  • AI assistants and workflow integrations
Explore automation

When something breaks, call Iron Relay.

Remote when possible. On-site when necessary. Straightforward technology help without hiring a full-time IT employee.

Wi-Fi & Networking
Troubleshoot connectivity, routers, networks and common office networking problems.
Computer & Device Support
Setup, troubleshooting and configuration for computers, devices and everyday business technology.
Printers & Peripherals
Get printers, scanners and other office equipment connected and working correctly.
Email & Accounts
Help with business email, account configuration, access problems and software setup.
Software Troubleshooting
Diagnose software issues and help your team get back to work.
Office Technology Setup
Help configure technology for new offices, employees, devices and business systems.
Remote Support
For software problems, configuration and troubleshooting that can be handled remotely.
$89–129 per hour - 1 hour min.
  • Remote diagnosis
  • Screen-share support
  • Troubleshooting and configuration
On-Site Support
For problems that require physical access to your equipment or office.
$129–199 per hour - 1 hour min.
  • Local service area
  • Hands-on troubleshooting
  • Upfront pricing

If someone has to remember to do it, we may be able to automate it.

Iron Relay builds practical automation around the systems your business already uses. The goal isn't more software. The goal is less work.

Missed-Call Follow-Up
Automatically follow up with callers when your team can't answer the phone.
Lead Follow-Up
Keep new leads moving instead of relying on someone to remember every follow-up.
Appointment Workflows
Automate reminders, confirmations, requests and other repetitive appointment communication.
CRM Automation
Keep customer information and workflows moving between the systems your team already uses.
Reviews & Reactivation
Automatically ask customers for feedback and reconnect with past customers when appropriate.
AI & Workflow Systems
Add AI assistants, routing, notifications and multi-step workflows where they actually make sense.
Automation Audit
Identify where manual work, missed leads and disconnected systems are costing your business time.
Free
  • Workflow review
  • Automation opportunities
  • No obligation
Managed Automation
Ongoing optimization for businesses that want their automation systems continuously maintained and improved.
Custom monthly
  • Workflow monitoring
  • Ongoing improvements
  • Reporting
  • New automation opportunities

Built for businesses where technology can't get in the way.

Especially businesses where every phone call, estimate, appointment and customer matters.

HVAC
Plumbing
Electrical
Roofing
General Contractors
Restoration
Landscaping
Painting
Concrete
Pest Control
Garage Doors
Local Service Businesses

Don't see your industry? If your business gets calls, leads, estimates, appointments or repeat customers, there's a good chance we can help.

Local when you need us. Remote when you don't.

Battle Creek + 60 miles

Iron Relay provides technology support and business automation for businesses throughout the Battle Creek area and surrounding communities.

Most software, automation and troubleshooting work can be handled remotely. When a problem requires someone physically at your business, we can come to you.

APPROX. 60-MILE SERVICE RADIUS
Iron Relay Service Area
LOCAL SERVICE
60 MI Service Radius

No complicated process. Just tell us what's wrong.

Whether something is broken or your business has outgrown the way it currently operates, we'll figure out what needs to happen next.

01

Tell us what's happening

Call, email or reach out online. You don't need to know the technical answer.

02

We diagnose the problem

We figure out whether you need a repair, setup, system improvement or automation.

03

We fix or build it

Remote when possible. On-site when necessary. We handle the technical work.

04

Keep your business moving

Once the problem is solved, you can get back to running the business instead of fighting the technology.

IRON RELAY WORKFLOW
READY
Problem identified RECEIVED
Diagnosis IN PROGRESS
Solution FIX / BUILD
Delivery REMOTE / ON-SITE
Ongoing support AVAILABLE

You shouldn't need to become the technology person.

Your job is to run the business. Our job is to make the technology behind it work.

Local

We're focused on businesses in the Battle Creek area, not an endless national service territory.

Remote-first

Many problems can be solved without waiting for someone to drive across town.

One partner

Get support for everyday technology and help improving the systems behind your business.

Practical

We focus on solving real business problems instead of adding technology just because it's new.

A few things you might want to know.

Do you provide on-site technology support?
Yes. We provide remote support whenever possible and on-site support when a problem requires someone physically at the business.
What businesses do you work with?
We work with small businesses throughout the Battle Creek area, with particular focus on service businesses such as HVAC, plumbing, electrical, roofing, restoration, landscaping, contracting and similar businesses.
Do you replace our existing software?
Not necessarily. In many cases, the better solution is to improve and connect the systems you already use rather than replace everything.
Can you work remotely?
Absolutely. Many troubleshooting, software and automation projects can be completed remotely. When physical access is required, local on-site support is available within the service area.
Do you offer ongoing support?
Yes. Businesses can work with Iron Relay for individual technology projects or ongoing support and automation management.

Something broken? Something taking too much time?

Tell us what's happening. You don't need to know what technology you need or how the solution should work. That's our job.

Talk to Iron Relay
Busy? Book a convenient time to talk.
Choose a date below that works for you.
Or email us directly at hello@ironrelayco.com